Terms & Conditions

By using or placing an order on this natcosmetics website, you agree to be bound by these terms and conditions.

1) Definitions

Natcosmetics is the trade name of KREATIVNI RAZISKOVALNI CENTER ZA NARAVNO KOZMETIKO, Nataša Kovačić, s.p., whose registered address is Proseniško 102, 3230 Šentjur, Slovenia, Europe.

2) Delivery of your order

We aim to despatch all orders within 48 hours of receipt. During busy periods this may take a bit longer.

International parcels are despatched and the delivery costs vary according to destination.

We can deliver to most EU countries, except where we have an exclusive distribution partner. Please see our stockists page for details.

3) Payment

We accept payment by Paypal.

4) If you want to cancel

You do have the Statutory Right to cancel your order. This right starts when you place your order and ends 14 calendar days after the day on which you receive your goods. To cancel, please call us on +386 51 636 044 or email info@natcosmetics.si with your name, address and order reference number.

If you cancel and the goods have been dispatched, you will be responsible for the cost of returning the goods to us. Please do this as soon as possible. Where you have exercised your right to cancel, you are under a statutory duty to take reasonable care of the goods and return them to us unopened, in a saleable condition. We will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address. We recommend that returns are sent by ‘registered delivery’ and the original proof of posting.

5) Damaged or incorrect goods 
In the unlikely event that your order is incorrectly shipped or found to be damaged or defective or not fit for purpose, please contact us on +386 51 636 044  or email info@natcosmetics.si as soon as possible, and within a maximum of 30 days. Within the 30-day period, the goods should be sent back to us including the original invoice and packaging. We will then offer you a full refund or replacement, including the cost of standard delivery postage to you.


6) Medical Disclaimer

All content is for information purposes only and is not a substitute for professional medical advice. We have taken care in preparing the product information. However, we make no representation and give no warranty of any kind in respect of the information.


7) Copyright

All information, images and other content on this website is the property of natcosmetics. Please contact us to request permission to re-use any of the content on this website.


8) Governing law

These terms will be interpreted, construed and enforced in all respects in accordance with the laws of EU, and the jurisdiction of the EU Courts.

9) Promotions and Offers

Discount codes and offer cannot be used in conjunction with any other offers – only one code can be applied per order.

Discount codes do not necessary apply to vouchers, supplements and face cloths – or any other non-natcosmetics products sold on our websites.

Offers and codes cannot be redeemed once an order has been placed – please check that your code has been applied before placing your order. Our Customer Care team cannot apply a discount code once an order has been placed.

Offers cannot be redeemed outside of the timeframe stated for the individual code.

Free delivery codes – you must select the Free Delivery option once the code has been applied.